Refund policy
14-Day Return and Refund Policy For Collectibles
We value our customers and want you to be completely satisfied with your purchase. Therefore, we offer a 14-day return and refund policy for collectibles purchased from our website, subject to the following terms:
- Return Period: You may return the item within 14 days of receipt. The day of receipt is considered as Day 1.
- Condition: The item must be returned in the same condition as it was received, without any damage or alteration. If the item was received damaged, please see the “Damaged Items” section below.
- Shipping Time: Please note that the return must reach us within the 14-day period. We recommend you to send the item back as soon as possible.
- Shipping Insurance: We strongly recommend purchasing shipping insurance for your return. We are not responsible for any damage or loss that occurs during transit.
- Damaged Items: If you receive a damaged item, please contact our customer support team immediately. We will guide you through the process of returning the damaged item and receiving a refund or replacement.
- Refund: Once we receive and inspect the item, we will process your refund. Please allow up to 7 business days for the refund to reflect in your account.
- Shipping Costs: Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.
By making a purchase on our website, you agree to this 14-Day Return and Refund policy. If you have any questions or concerns, please contact our customer support team. Thank you for your understanding and support.
No Refund and No Return Policy For Clothing and Accessories
Please note that all purchases of clothing and accessories from our website are final. We have implemented the following policy:
1. No Refunds: All sales are final. Once an item has been purchased, we cannot offer a refund.
2. No Returns: We do not accept returns. Please ensure you have reviewed your order prior to finalizing your purchase.
3. Quality Assurance: We assure you that all our products pass stringent quality checks before they are shipped out.
4. Size and Fit: Please refer to our size guide before making a purchase to ensure the correct fit.
5. Customer Support: If you have any questions or concerns about our products, please contact our customer support team.
By making a purchase on our website, you agree to this No Refund and No Return policy. Thank you for your understanding and support.
Additional non-returnable items:
Apparel, accessories , gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thegeekyswagshop.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thegeekyswagshop.com and send your item to: 1022 Boulevard West Hartford Connecticut US 06119.
Shipping
To return your product, you should mail your product to: 1022 Boulevard West Ste 319 Hartford Connecticut US 06119
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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